Delivery Information
Shipping Timeline
Once the payment is confirmed, the item will be processed and delivered. Generally, the received order will be processed in the next working day. Standard Delivery take 1 - 4 working days.
*Working Days: Monday to Friday (except Public Holiday)
*Some remote area may require extra 1 - 2 working days for delivery.
Shipping Method
FREE SHIPPING for any local orders!
We ship orders by S.F. Express.
You can choose either home delivery or pick up at S.F. Express Store/ Locker!
For self pick-up, simply input the S.F. Express pick-up location code with full address (e.g. 852TAL - Workshop No. 6, 9/F, Fullagar Industrial Building, Hong Kong Island) in the delivery address. Kindly note convenience store and service point pick-up are not available at this moment. When your package is ready for pick up at the specific location, you will receive a SMS message from S.F. Express. Delivery may fail due to size limitation or the pick-up time limit is expired. S.F. Express will contact you directly in this situation. For more detail, please refer to: S.F. Express Store locations
*Office pick-up is not available*
Secure Payment
We accept the following payment methods:
1.PAYPAL
Paypal is a secure and convenient solution. When making a purchase, you will be re-directed to Paypal's website. Upon a successful transaction, you will be re-directed back to our site. We will not receive any card information in the whole payment process to protect your privacy.
2.Visa/Mastercard
You can use your credit card to check out in Paypal's website without creating an account there.
3.Other Payment Methods
If you prefer to make the payment through other methods, please feel free to let us know, we will make our best effort to fulfill your needs.
Return Policy
RETURN CONDITION
ohtaka.com.hk provides return policy within 7 days after you've received the item. Returns are limited to the following circumstances:
- The received item has any manufacturing defects or quality defects (subject to ohtaka.com.hk’s inspection and determination)
- A wrong item is shipped;
Please contact us via our Ticket System for more information here: https://support.iscl.com.hk